Smart gating helps American Airlines reduce taxi times

April 17, 2024
With the help of new technology solutions, gate assignment processes that previously took hours can now can be done in minutes, Ground Support Worldwide reports.

FORT ATKINSON, Wis. - Given the importance of on-time performance, airlines and ground crews need to be ready to service aircraft as soon as they arrive at the gate. To assist with this objective, American Airlines Information Technology and Operations teams developed Smart Gating technology to ensure gates are ready with the right team members in place when aircraft arrive. Team members include employees of American and its wholly owned regional carriers who provide ground services at each hub, Ground Support Worldwide reports. Continue reading original article.

The Military & Aerospace Electronics take:

17 April 2024 - Gate conflicts can happen when a flight arrives early, for example. However, Smart Gating helps anticipate situations like these and adjusts accordingly, reducing last-minute gate changes that can inconvenience passengers or put the airline’s teams out of sync, according to an American Airlines spokesperson.

American started testing the intelligent gating technology at the airline’s largest hub in 2021. Since then, Smart Gating has helped American shorten aircraft taxi times at DFW by 20 percent or about two minutes per flight. Those minutes add up — at DFW, Smart Gating has helped American reduce the amount of time its aircraft spend taxiing by more than 11 hours each day.

Today, the tool is also used in control centers at American hubs at Charlotte Douglas International Airport (CLT), Miami International Airport (MIA), Ronald Reagan Washington National Airport (DCA) and Chicago O'Hare International Airport (ORD). In the future, a spokesperson for American Airlines says Smart Gating may be deployed to other locations.

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Jamie Whitney, Senior Editor
Military + Aerospace Electronics

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