Parker Aerospace develops around-the-clock Global Customer Response Center for MRO customers

FARNBOROUGH, England, 18 July 2014. Parker Aerospace, a business segment of Parker Hannifin Corp., is pleased to announce the development of a global customer response center, which will provide a full range of business and technical customer services to Parker Aerospace maintenance, repair, and overhaul customers 24 hours a day, seven days a week, 365 days a year.

Based in Irvine, Calif., the global customer response center will provide around-the-clock material, logistic, and technical support for aircraft on the ground (AOG); spare part quotations, order execution and delivery; repair order management; and management of Parker’s worldwide parts pooling network.

The major benefit of the new response center is that it offers all customers a single place to contact where technical, business, and service calls and questions will be addressed immediately — regardless of time, day, or location.

“The development of the new global customer response center demonstrates Parker’s commitment to providing global reach, local focus for our customers around the world, around the clock, and elevating their experiences in working with us to meet their fleet needs,” says Bonnie Peat, vice president of Customer Support Operations for Parker Aerospace. “We will be phasing in the center over the next several months, with full services available by June 2015.”

Visit Parker during the Farnborough International Airshow in hall 4, stand A18.