By Jeremy Hunter, Sr. Sales & Marketing Manager, Jamco America
A partnership between Jamco America, an established commercial aircraft interior and services provider, Object Theory, an early pioneer in mixed reality, –– has created a new training tool for efficient maintenance service to support customer needs. The augmented reality (AR) technology developed through this partnership provides a much-needed advancement in product maintenance training for the aerospace industry.
Jamco America, a subsidiary of Jamco Corporation in Japan, was established in 1982 as a commercial aircraft interior products and services provider. Located in Everett, WA, Jamco is considered one of the most experienced interior products suppliers and turnkey aircraft interiors integrators in the industry.
As part of the Jamco Corporation, Jamco America, has developed premium class seating for commercial aircrafts,
AR is the process of superimposing a three-dimensional computer-generated image onto a user’s view of the real world. This provides a composite view that can easily guide a user through key maintenance tasks. This technology can be displayed through a variety of hardware, from handheld tablets to the latest Microsoft HoloLens headset.
In 2018, Jamco America established a partnership with Object Theory, an early pioneer in mixed reality located in Portland, OR. Object Theory’s founders, Michael Hoffman and Raven Zachary, alumnus of Microsoft and Apple, have built what Fast Company Magazine named one of the “Most Innovative AR/VR Companies.” Jamco America is very excited about this collaboration, as it will provide a more seamless and repeatable product maintenance training service for their valued customers.
In addition, documents like the component maintenance manual will be easily accessible within the AR device. This combination of visual guidance and textual information provides a field ready, efficient, and comprehensive maintenance tool to solve problems as they arise.
Sometimes, aircraft interior products require additional troubleshooting as they travel to destinations across the globe. Jamco America’s AR system will provide the ability for mechanics in the field to access whatever assistance is required, no matter where in the world a problem arises.
AR instruction isn’t the end of Jamco America’s support. A drive for outstanding customer service, paired with this exceptional technology, will allow Jamco America Product Support representatives to communicate in real time with mechanics via remote assist. In those cases, both individuals will be able to see the same product and work together – through AR – to resolve the customer’s concern.
Jamco America understands that delivering a product to its customer is only the beginning. In-service product support for airlines is critical as well. With the use of AR technology, Jamco continues to push the boundaries of current methodologies to improve safety and efficiency for all its customers. Jamco America previously demonstrated this technology at the Aircraft Interiors Expo and the Aerospace Futures Alliance Summit, and looks forward to once again showcasing this technology at the Pacific Northwest Aerospace Alliance (PNAA) Conference 2020 in February. Those who attend PNAA in February will get the opportunity to experience Jamco’s AR training demonstration on an actual Venture business class seat. In addition, Jamco and Object Theory intend to release the complete AR training module at this year’s Aircraft Interiors Expo at the end of March.
