U.S. proposes refunds for delayed airline baggage, will study air market

July 12, 2021
Refunds would also affect paid-for Wi-Fi that doesn't work, David Shepardson reports for Reuters.

WASHINGTON - The U.S. Transportation Department on Friday released proposed new rules to require passenger airlines to refund fees for bags that are significantly delayed and refunds for services like onboard Wi-Fi that do not work, David Shepardson reports for ReutersContinue reading original article.

The Intelligent Aerospace take:

July 12, 2021 -Under an existing rule, according to the U.S. Department of Transporation, passengers are entitled to a fee refund if their checked bags are lost. The Notice of Proposed Rulemaking (NPRM) announced Friday proposes to require airlines to also refund checked baggage fees when the baggage is delayed beyond 12 hours for domestic flights and beyond 25 hours for international flights. It also proposes to require airlines to promptly provide a refund to a passenger of any fees paid for ancillary services anytime that the services are not provided by the airline. The Department’s existing rule requires airlines to refund fees for services that were not provided only due to an oversale situation or flight cancellation. The proposed rule addresses two additional aviation consumer protection issues as directed by the FAA Extension, Safety and Security Act of 2016 and the FAA Reauthorization Act of 2018.

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Jamie Whitney, Associate Editor
Intelligent Aerospace

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