United passenger says her AirTag showed her luggage was delivered to a random property and a McDonald's — and a rep told her to 'calm down' when she complained

Jan. 4, 2023
United customer service told her to "calm down," according to screenshots she shared on Twitter, Kate Duffy reports for Business Insider.

WASHINGTON - A United Airlines passenger said her Apple AirTag showed that her lost suitcase was delivered to an apartment complex and then a McDonald's restaurant after her flight, Kate Duffy reports for Business InsiderContinue reading original article.

The Military & Aerospace Electronics take:

4 January 2023 - When one thinks of aerospace technology, consumer tech often gets the short shrift. Apple's AirTags proved to be useful for one United flyer, which the carrier did not get to the customer at their final desitnation.

Utilizing the AirTag, the customer saw that their bag wasn't where the carrier said it was. The AirTag works by transmitting a Bluetooth signal that effectively pings other Apple devices nearby via the tech giant's "Find My" network. Apple says the process is anonymous and encrypted and does not significantly impact battery usage nor data.

In a statement to the website Mashable, United said: United said: "We've been in touch with this customer to discuss this situation and confirm she has received her luggage. The service our baggage delivery vendor provided does not meet our standards and we are investigating what happened to lead to this service failure."

Related: Alaska Airlines launches electronic "bag tag" program, first in the U.S.

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Jamie Whitney, Associate Editor
Military + Aerospace Electronics

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