FT. ATKINSON, Wisc., - When a troubled plane comes in with an electrical issue, the first step is troubleshooting. The process starts with trying to understand – and when possible, replicating – what a customer is experiencing, Walker Jaroch writes for AviationPros.
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Date goes Here -“Basically, trying to address what the customer has complained about, verifying their discrepancy. Sometimes customers may not have a clear knowledge base of the system and they just say, ‘This is not working.’ So then we've got to do our best to duplicate the electrical failure and then we can better assess what the problem actually is,” said Janson Finkbeiner co-founder/owner of South Carolina Avionics Services.
Finkbeiner said the challenging part about troubleshooting an electrical issue is duplicating what a customer has been experiencing. Fixing a hard failure is actually easier than troubleshooting a sporadic problem.
“Fixing intermittent problems can be very challenging. The nice part is that if it's broken, then it increases our ability significantly to fix the problem because we've duplicated essentially what they've found because it came in broken,” Finkbeiner said.
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Jamie Whitney, Senior Editor
Military + Aerospace Electronics
