Air France-KLM gets self-service kiosk upgrades in Europe

Aug. 7, 2023
The new kiosks will be delivering new functionalities for passengers such as contactless payments.

PARIS - The Air France-KLM Group was looking to upgrade its existing line-up of 400 self-service kiosks in Paris’ Charles de Gaulle Airport, Amsterdam’s Schiphol Airport, and other hub airports in Europe. They found their solution from SITA in Brussels, Belgium. The new kiosks will be delivering new functionalities for passengers such as contactless payments.

Kiosks are the cornerstone of Air France-KLM’s self-service offering and key to digitalizing the passenger experience. A vast majority of passengers rely on these touchpoints to manage their travel and speed through the check-in process. SITA’s new TS6 kiosks will offer improved payment features and a variety of advanced functionalities, including the capability to connect seamlessly with mobile devices.

The new kiosks are equipped with a payment service that uses Payment Card Industry (PCI) compliant chip and pin terminals to accept ancillary fees, including via contactless cards and smartphones. SITA’s kiosk payment service adheres to EU PSD2 SCA law because it provides two-factor authentication. The payment service solution by SITA is unique  because it is also PCI Point-to-Point Encryption (P2PE) compliant. 

Air France-KLM can customize the kiosks to their specific customer needs without introducing complexity and cost. Thanks to the TS6’s modular design, the airline group can switch out and change individual components years later, ensuring the longevity of the kiosks, and making it easier for Air France-KLM to introduce new functionality, such as biometrics, in the future.

"With continued growth in passenger volumes, digitalizing the passenger journey with new self-service options will be vital. This will help streamline the flow of passengers through the airport and give travelers more control over their journey," Sergio Colella, SITA President for Europe, said. "I am pleased that we were able to deliver to Air France-KLM a solution that is scalable to meet their passenger demand."

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