LUTON, U.K. - easyJet has opened a new operations-Integrated Control Centre (ICC) in Luton to manage its daily flight program of around 2000 flights. The new center has embedded AI into its day-to-day practices to aid faster and better decision-making to help improve the customer experience. For example, tools to help predict standby crew requirements and a crew planning tool that helps to recommend and select the best crew options for the needs of the operation.
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24 May 2024 - More than 250 specialists work in the 24/7 control center managing more than 340 easyJet aircraft flying up to 300,000 customers to 35 countries on more than 1,000 routes to 155 airports every day. The new state-of-the-art facility houses experts working across the operation to get flights off the ground and to their destination, safely and on time. Roles in the center range from route planners, crewing teams to ensure pilots and crew are correctly allocated to flights, teams dealing with aircraft allocation and aircraft maintenance as well as live customer communications.
The easyJet news release stated: "We have provided teams with a new generative AI tool called Jetstream, which gives them instant access to policies, procedures, and information that will enable them to solve operational issues as they occur. And in the coming months, we plan for AI-led technology will be placed in the hands of our crew as well. This bespoke tool contains the information from eight operational manuals to aid ICC with a wealth of information making around 3,000 pages of manuals available at their fingertips like never before."
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Jamie Whitney, Senior Editor
Military + Aerospace Electronics
