Collaboration is key to optimizing ground support operations

May 28, 2024
While specific challenges may vary from one airport to the next, strong leadership, adaptability and the ability to manage people and processes effectively under pressure is required, Michael Reinkober writes for Ground Support Worldwide.

FORT ATKINSON, Wis. - In the dynamic environment of airport operations, collaboration among ground management teams—responsible for a vast array of activities from baggage handling to catering—serves as a critical asset, Michael Reinkober writes for Ground Support WorldwideContinue reading original article.

The Military & Aerospace Electronics take:

28 May 2024 - Reinkober writes that while passenger numbers have rebounded from pandemic levels, it puts even more pressure on airline and airport operators to seek solutions to improve ground handling productivity and efficiencies, as well as meeting sustainability goals. Embracing digitalization with new technologies that support process improvements provide the solution. This is where AI-based software can help tremendously, particularly when it can be applied to empowering frontline managers whose role is vital to ensuring communication and collaboration among disparate ground handling teams

Providing these managers with real-time information, rather than having to rely on a central allocation system, becomes the focal point for relaying critical information to all relevant teams. Armed with mobile devices and AI-based software, the frontline manager can have a central overview of all flights, tasks and resources in their assigned area. For example, instant messaging or shared dashboards keep everyone informed about flight changes, delays, and gate assignments. It also helps to create clear protocols for communication between teams and with airlines to ensure everyone is up-to-date and concurs on activities and schedules.

Related: UK's air traffic control group trialling use of artificial intelligence at Heathrow Airport to cut delays

Related: What's missing from this new airport? An air traffic control tower

Related: Remote airport project implementation takes off

Jamie Whitney, Senior Editor
Military + Aerospace Electronics

Voice your opinion!

To join the conversation, and become an exclusive member of Military Aerospace, create an account today!