Embracing technology for enhanced traveler experiences at airports

June 18, 2024
Self-service kiosks revolutionize the traditional dining experience by allowing passengers to order from multiple brands through a unified interface, Thibaud Denoll writes for Airport Business.

FORT ATKINSON, Wis. - Airports today serve as bustling centers where travelers seek comfort, convenience, and culinary delights amidst their journeys. This transformation stems from the exponential growth of global travel and the evolving expectations of passengers. No longer satisfied with mere transportation, modern travelers crave a seamless and enriching dining experience that complements their journey while aligning with their dietary preferences and cultural inclinations. Whether it's a gourmet meal or a quick snack, travelers want dining options that are convenient, diverse, and reflective of their individual tastes and preferences, Thibaud Denoll writes for Airport BusinessContinue reading original article.

The Military & Aerospace Electronics take:

18 June 2024 - Denolle, who was first involved in the design of NGK self-ordering kiosks for McDonald’s, and in 2018, he set up the U.S. Innovation Center in Chicago, notes that "delivering such an experience amidst the hustle and bustle of airport terminals presents its own set of challenges. The sheer volume of passengers, especially during peak travel periods, often leads to overcrowded dining areas, long queues, and delays in service. Managing multiple dining establishments under one roof amplifies the complexity, as each brand may have its own distinct menu, ordering process, and payment system. Balancing the interests of various brands while ensuring equitable revenue distribution adds another layer of intricacy to airport dining management.

"In response to these challenges, airports are increasingly turning to innovative technologies to reimagine the dining experience for travelers. SSP, Nordics, a prominent player in the food and beverage industry, has made its mark at more than 180 airports and 300 railway stations. Their dedication to offering exceptional dining experiences and operational excellence drove their decision to collaborate with ACRELEC Nordics, a technology leader specializing in self-service solutions."

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Jamie Whitney, Senior Editor

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