NEW DELHI – Air India has selected California-based Panasonic Technical Services (PTS) to provide maintenance support for inflight entertainment systems across a portion of its fleet as the carrier continues a broader fleet-renewal effort.
The agreement covers Panasonic Avionics systems installed on Air India's Boeing 787-9, Airbus A350-1000, A350-900, and A321neo aircraft. PTS will provide support for both existing and newly installed inflight entertainment platforms, including Panasonic's Astrova and X Series platforms.
Related: Azerbaijan Airlines deploys Panasonic Astrova inflight entertainment system
Airlines place greater emphasis on cabin-system reliability
Modern inflight entertainment platforms have evolved beyond standalone seatback screens. Many systems now support high-definition displays, device connectivity, and software-driven passenger applications.
As those capabilities expand, airlines face increasing pressure to maintain availability and reliability. To address those challenges, carriers are investing in maintenance programs that provide continuous monitoring, technical support, and parts management throughout the equipment lifecycle.
Local support expands maintenance capabilities
As part of the agreement, Panasonic Avionics plans to establish new line-maintenance stations in Mumbai and New Delhi.
The facilities will support fleet monitoring and on-aircraft maintenance activities. Locating support resources closer to airline operations can reduce response times and accelerate repairs when issues occur.
The investment also reflects growing demand for technical support infrastructure as airlines introduce new cabin technologies across expanding fleets.
